Common questions and support documentation

Shield Security Overview

Introduction To The Shield Security Plugin

Some important information about Shield Security plugin.

8 articles

Security Dashboard Sections

Overview of the Shield Security Dashboard sections (sidebar navigation).

1 article

Tools Section

A centralized hub for key administrative tasks.

1 article

Plugin Compatibility

Important information about plugin compatibility.

9 articles

Shield Plugin General FAQ

Most common questions about Shield and issues.

16 articles

ShieldPRO

Pro Features

Pro features intro and what you need to do after upgrading to Pro.

4 articles

Pro License

License activation and managing.

3 articles

Account/Billing

Pro account and billing information.

9 articles

Customer Support

How to contact support and submit support ticket.

3 articles

Shield Upgrade Guides

12x Upgrade Guides

1 article

16x Upgrade Guides

Shield 16.0 upgrade guides.

1 article

17x Upgrade Guides

Shield 17.x upgrade guides.

1 article

18x Upgrade Guides

Shield Security plugin 18.x upgrade guides.

6 articles

19x Upgrade Guides

Shield upgrade guides for 19.x versions.

2 articles

13x Upgrade Guides

Shield plugin upgrade guides.

1 article

14.x Upgrade Guides

2 articles

15.x Upgrade Guides

Shield 15.x releases guides.

2 articles

9.x Upgrade Guides

All upgrade guides for v9.x.

3 articles

10.x Upgrade Guides

All upgrade guides for v10.x.

3 articles

11.x Upgrade Guides

All upgrade guides for v11.x.

6 articles

General Configuration

General Plugin Options

Important default settings used throughout the plugin.

7 articles

Import/Export Options

Automatically import options, and deploy configurations across your entire network.

2 articles

Security Admin

Security Admin General

Introduction to Security Admin module and most important general options.

3 articles

Security Admin Restriction Settings

Restricts access to unauthorized admins.

3 articles

White Label

Rename and re-brand the Shield plugin for your client site installations.

2 articles

Security Admin FAQ

Most common questions about Security Admin restrictions.

3 articles

IP Blocking

IP Blocking General

Introduction to Block Bad IPs/Visitors module and most important general options.

2 articles

Auto IP Blocking Rules

Set the auto IP blocking rules.

3 articles

Bots Detection And Blocking

Detect and block bad bots.

7 articles

CrowdSec

CrowdSec Community IP Reputation Database

2 articles

IP Management And Analysis

Analyse and manage blocked and whitelisted IPs.

4 articles

User Auto Unblock

Allow visitors to unblock their IP automatically.

1 article

IP Blocking FAQ

Most common questions about blocked or whitelisted IPs or lockouts.

12 articles

Scanners

Scanners General

Introduction to Hack Guard module and most important general options.

11 articles

WordPress File Scan

Scan areas include: WordPress Core Files, Plugin and Themes, and PHP Malware.

1 article

Core Files Scanner

Scan and monitor WordPress Core Files for changes.

3 articles

Malware Scanner

Scan and monitor files for malware infections.

3 articles

Plugin/Theme Scanner

Scan and monitor Plugin & Theme files for changes.

1 article

Abandoned Plugin Scanner

Scan your WordPress.org assets for whether they've been abandoned.

1 article

Vulnerabilities Scanner

Detect plugins with known security vulnerabilities.

1 article

File Locker

Detects file changes then lets you examine contents and revert as required.

1 article

Unrecognised Files Scanner

Scans for, and automatically deletes Unrecognised Files In Core directories.

2 articles

Scanners FAQ

Most common questions, issues related to the scans.

9 articles

Firewall

Firewall General

Introduction to Firewall module and most important general options.

2 articles

Firewall Blocking Options

Choose what kind of malicious data to scan for.

1 article

Firewall Block Response

Choose how the plugin will respond when it detects malicious data.

1 article

Firewall Whitelists

Pages and parameters that are whitelisted (ignored by the firewall).

2 articles

Firewall FAQ

Most common questions about Firewall and blocking.

4 articles

Login Protection

Login Protection General

Introduction to Login Guard module and most important general options.

2 articles

Login From Bot Protection

Login, probing and illegitimate bots detection and blocking.

6 articles

2FA: General Configuration

General user MFA configuration.

5 articles

2FA: Email

Verifies the identity of users who log in to site using email-based 2FA.

7 articles

2FA: OTP (One-Time Passwords)

2FA One-Time Passwords settings (hardware Yubikey, Google Authenticator)

3 articles

Google Authenticator

Verifies the identity of users who login using Google Auth one-time password.

5 articles

2FA: Passkeys (WebAuthn)

2FA with Passkeys (WebAuthn)

2 articles

Hide WP Login Page

Hide the WordPress Login page.

3 articles

Login Protection FAQ

Most common questions about login protection, blocking.

12 articles

Users

Users General

Introduction to User Management module and most important general options.

2 articles

User Session Management

Control user sessions and expire idle sessions and prevent account sharing.

2 articles

User Registration

Control user registration and prevent SPAM.

1 article

Password Policies

Full control over passwords used by users on the site.

3 articles

User Suspension

Automatically suspends accounts to prevent login by certain users.

2 articles

Login Notification Email

Sends email notification to each user upon successful login and when admins login.

1 article

Comments SPAM

Comments SPAM General

Introduction to Comments SPAM module and most important general options.

3 articles

Auto Bot Comment SPAM Protection

Blocks 100% of all automated bot-generated comment SPAM.

2 articles

Human Comment SPAM Protection

Detect human-based comment SPAM.

1 article

Common Settings For SPAM

Settings that apply to all comment SPAM scanning.

2 articles

Comments SPAM FAQ

Most common questions about comments form protection and blocking.

2 articles

Third Party Integrations

Built-In Shield Integrations

Shield can automatically integrate with 3rd party plugins.

3 articles

AntiBot SPAM Detection

Detect 3rd-party contact forms SPAM:

2 articles

User Forms Bot Checking

Auto protect 3rd party login and registration forms against Bots.

1 article

Automatic Updates

Automatic Updates General

Introduction to Automatic Updates module and most important general options.

1 article

Auto-Update Options

Make adjustments to how automatic updates are handled on your site.

5 articles

Automatic Updates FAQ

Most common questions about WP auto-updates.

5 articles

HTTP Headers

HTTP Headers General

Introduction to HTTP Headers module and most important general options.

2 articles

Advanced Security Headers

Protect visitors to your site by implementing increased security response headers.

1 article

Content Security Policy Headers

Restrict the sources and types of content that may be loaded and processed by visitor

1 article

HTTP Headers FAQ

Most common questions about headers and content blocking.

2 articles

WP Lockdown

WP Lockdown General

Introduction to WP Lockdown module and most important general options.

1 article

API & XML-RPC

Lockdown certain core WordPress system features.

3 articles

Permissions and Access Options

Provides finer control of certain WordPress permissions.

3 articles

WordPress Obscurity Options

Obscures certain WordPress settings from public view.

1 article

Activity Log

Activity Log General

Introduction to Activity Log module and most important general options.

5 articles

Developers

Additional Features and Options available to developers

1 article

Activity Log Options

Finer control over the activity log itself.

1 article

Traffic Log

Traffic Log General

Introduction to Traffic Log module and most important general options.

2 articles

Traffic Log Options

Finer control over the Traffic Log system.

2 articles

Traffic Rate Limiting

Prevents excessive requests from a single visitor.

1 article

Reporting

Reporting General

Email reports from scans and other important activities on your site.

1 article

Security Reports

Reports from scans, stats info and charts.

5 articles

Custom Security Rules Builder

Custom Rules Builder General

Introduction to the Custom Rules Builder.

2 articles

Custom Security Rules Cookbook

A collection of recipes for building your own custom security rules

4 articles

Custom Templates

Custom Templates Guidelines

Important information about custom templates.

3 articles

2FA By Email Custom Template

Customise 2FA by email content.

1 article

Developers

Discontinued Options

Discontinued

Options that are not available in the most resect plugin versions.

17 articles